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Terms & Conditions

Effective Date: 01/02/2026

These Terms of Service (“Terms”) govern your participation in the text messaging program operated by Bertazzoni Appliance Repair (“Company,” “we,” “our,” or “us”). By opting into SMS communications through www.wefixbertazzoni.com, scheduling forms, service requests, or any other opt-in method, you agree to these Terms.

  1. Program Description

By providing your mobile phone number and consenting to receive messages, you agree to receive SMS/text communications from Bertazzoni Appliance Repair regarding your service requests and interactions with our company.

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Messages may include, but are not limited to:

  • Appointment confirmations and reminders

  • Technician dispatch and arrival notifications

  • Repair status updates and parts availability alerts

  • Service-related follow-ups

  • Customer support communications

  • Account, billing, and payment notifications

  • Post-service feedback requests

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Messages may be sent using automated technology.

2. Message Frequency

Message frequency may vary depending on your appointment activity, repair status, and customer service interactions.

3. Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan. You are responsible for any fees charged by your carrier. Contact your mobile provider for details regarding your messaging or data plan.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

After you send STOP:

  • You will receive a one-time confirmation message.

  • You will no longer receive SMS messages unless you re-enroll.

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Opting out of SMS communications does not affect other communication methods you may have consented to, such as email or phone calls.

5. Help & Customer Support

For assistance, reply HELP to any message you receive.

You may also contact us through our website:

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Website: www.wefixbertazzoni.com

6. Consent & Eligibility

By submitting your mobile phone number:

  • You confirm that you are the owner or authorized user of the number provided.

  • You consent to receive SMS messages from Bertazzoni Appliance Repair.

  • You understand that consent to receive SMS messages is not a condition of purchasing any goods or services.

  • You acknowledge that SMS consent is collected voluntarily through website forms, service requests, or other opt-in methods.

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We do not sell, rent, or share SMS opt-in consent with third parties or affiliates for marketing purposes.

7.  Supported Carriers & Delivery Disclaimer

Messages are sent through major U.S. mobile carriers. However:

  • Message delivery is not guaranteed.

  • Carriers are not responsible for delayed or undelivered messages.

  • We are not liable for any message delays or technical failures.

8. Privacy

Your privacy is important to us. Information collected through our SMS program is handled in accordance with our Privacy Policy.

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Please review our Privacy Policy at:
www.wefixbertazzoni.com

9. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to our website. Continued participation in our SMS program constitutes your acceptance of any revised Terms.

10. Contact Information

For questions regarding these SMS Terms of Service, please visit:

Bertazzoni Appliance Repair
Website: www.wefixbertazzoni.com

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